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The Louisville Thoroughbred Society Member Survey
Step 1 of 2
First Name
Last Name
Email Address
How often do you go to LTS promoted events?
I attend most LTS events
I go about once a month
I go every few months
Rarely
I don't know about LTS self promoted events
How do you hear about LTS events?
Social Media (Instagram)
Club signage (elevator, lobby, etc...)
Emails
Texts
LTS website and calendar
Do you use the member portal?
Yes
No
Not sure
How often do you prefer to receive contact from the club? (upcoming events, state of the club updates, new programs, etc.)
1 - 1-2/week
2 - 2-3/week
3 - 3 /week
4 - once, every other week
5 - once a month
How satisfied are you with the variety of food and menu options available (menu selections)?
1 - Not Satisfied
2 - Could Be Better
3 - OK
4 - Satisfied
5 - Extremely Satisfied
How satisfied are you with the quality of the food?
1 - Not Satisfied
2 - Could Be Better
3 - OK
4 - Satisfied
5 - Extremely Satisfied
How satisfied are you with the prices of the food?
1 - Not Satisfied
2 - Could Be Better
3 - OK
4 - Satisfied
5 - Extremely Satisfied
How satisfied are you with the variety of cocktail, wine and/or spirit options available (menu selections)?
1 - Not Satisfied
2 - Could Be Better
3 - OK
4 - Satisfied
5 - Extremely Satisfied
How satisfied are you with the quality of the beverages?
1 - Not Satisfied
2 - Could Be Better
3 - OK
4 - Satisfied
5 - Extremely Satisfied
How satisfied are you with the prices of the beverages?
1 - Not Satisfied
2 - Could Be Better
3 - OK
4 - Satisfied
5 - Extremely Satisfied
How satisfied are you with the quality of service?
1 - Not Satisfied
2 - Could Be Better
3 - OK
4 - Satisfied
5 - Extremely Satisfied
How satisfied are you with the speed of service?
1 - Not Satisfied
2 - Could Be Better
3 - OK
4 - Satisfied
5 - Extremely Satisfied
How satisfied are you with the overall staff courtesy/friendliness?
1 - Not Satisfied
2 - Could Be Better
3 - OK
4 - Satisfied
5 - Extremely Satisfied
What is your main reason for using the Club?
Meetings
Corporate/Clients
Lunch
Dinner
Pre-gaming
Entertainment
Cigar
Paramutuel Betting Machines
Meeting with friends
Events
What are some ways LTS can improve your member experience?
When you choose to go somewhere other than LTS (when it's open), what drives your decision?
Convenience of other restaurants
Appearance and layout of the dining areas
Price of food and beverage
Inconsistent quality of service
Atmosphere & Music
Too crowded
Not crowded enough
Change of "pace"
What would you like to see more of at the Louisville Thoroughbred Society?
Live Entertainment
Networking Events
Member Appreciation Events
Drink Specials
Other
If you answered "Other", please specify here.
Would you recommend the Louisville Thoroughbred Society to a friend?
Yes
No
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